At xcom2, we believe gaming should be a source of enjoyment and entertainment — not stress, not anxiety and not a financial burden. Responsible Gaming is not merely a policy on paper for xcom2 — it is a core value we practise every day, in every decision we make for the Malaysian players who trust our platform.
Xcom2 builds its Responsible Gaming policy on six core principles that safeguard the wellbeing of every Malaysian player on our platform, every day.
Xcom2 allows every member to set their own daily, weekly, or monthly deposit limits in line with their personal financial situation. Limits can be reduced instantly, but require a 72-hour processing period to increase — a deliberate safeguard designed to protect you from impulsive decisions you may later regret.
Set a daily session time limit within your xcom2 account. Once your set time limit is reached, xcom2 will automatically log you out of your gaming session and display a prompt to take a break. Playing slots or Live Casino for hours on end without stopping can impair your judgement — this is how we help you stay in control.
If you feel gaming is starting to have a negative impact on your daily life, xcom2 offers a mandatory break option of 24 hours, 7 days or 30 days — or a long-term account suspension of up to 6 months. You can request this through the xcom2 support team with no embarrassing questions asked.
Xcom2 strictly enforces a minimum age requirement of 21. All new members are required to complete an identity verification process using a valid Malaysian MyKad. Any account found to belong to an individual under 21 will be closed immediately and all credit balances forfeited without compensation.
Every xcom2 member can access their own gaming activity report within the account panel — including the total RM deposited, total time played and a record of wins and losses. This transparency allows you to objectively assess your own playing patterns and make better-informed decisions.
Xcom2's Malay-speaking support team is available around the clock to address any questions or concerns related to Responsible Gaming — including public holidays and festive seasons. All discussions concerning player wellbeing are handled with complete confidentiality and without any judgment on our part.
Responsible Gaming is a set of practices, attitudes and control tools that help players enjoy online gaming activities — such as slots, Live Casino, fishing games and e-sports — as a fun and safe source of entertainment, without letting it become an addiction or a serious financial problem.
For many Malaysian players, gaming on a platform like xcom2 is a leisure activity enjoyed after work — much like watching the EPL on weekends or playing badminton with friends. It is a perfectly valid form of entertainment when done the right way, within reasonable limits and with a healthy mindset. Problems only arise when someone starts playing beyond their means, chasing losses, or using money that should be set aside for important family needs.
Xcom2 understands that a small number of players may be more vulnerable to these risks than others — and we do not view this as a personal weakness or failure. It is a reality that must be met with empathy, support and effective control tools. This is precisely why xcom2 invests seriously in a comprehensive Responsible Gaming programme, rather than simply placing a small warning notice in a corner of the page.
The core principle we want every xcom2 player to remember is simple: Only play with money you can afford to lose, not money you need to live on. If playing on xcom2 is no longer enjoyable and starts to feel like an obligation or an escape from problems, that is a clear sign it is time to take a break — and possibly seek support.
Recognising early warning signs is the most important first step. xcom2 encourages all players to assess themselves honestly from time to time.
You find yourself thinking about gambling almost constantly — while at work, while with family, or even while trying to sleep — and struggle to focus on anything else.
You feel the need to keep increasing your MYR deposit amounts over time in order to experience the same level of enjoyment as before — this is a sign of dependency that warrants immediate attention.
You have tried to stop or reduce your gaming activity but were unsuccessful, or you feel uncomfortable and restless whenever you are unable to play for a certain period of time.
You have started using gambling as a way to escape problems, relieve work stress, cope with guilt or manage depression — rather than purely for entertainment.
You have been dishonest with family members, a partner or friends about how much time and money (RM) you have spent playing on online platforms.
Gaming begins to affect your personal relationships — with your partner, children, parents or friends — or your work performance starts to decline as a result of the time spent playing.
You find yourself borrowing money from others, dipping into emergency savings, or putting off important bill payments just to get more funds for gaming.
After a loss, you find yourself going back to play again hoping to win back what you lost — this cycle of "chasing losses" is one of the most dangerous warning signs that should never be taken lightly.
If you recognise two or more of the signs above in yourself or someone you care about, it is the right time to pause, speak with someone you trust and contact the xcom2 support team at [email protected] for guidance on the help options available to you.
Xcom2 provides a range of practical control tools that you can use at any time through your account panel. All tools are free and can be activated within minutes.
Set the maximum deposit amount in MYR (RM) that can be added to your xcom2 account within a single calendar day. Once this limit is reached, the xcom2 system will automatically decline any further deposit attempts until the following day.
Active ImmediatelyBeyond daily limits, you can set weekly and monthly deposit limits in MYR for broader, medium-term financial control. Combining daily and monthly limits gives you a highly effective multi-layered protection system for managing your gaming budget.
Active ImmediatelySet a maximum duration for each gaming session on xcom2. When the time is up, xcom2 will display a clear break notification and automatically log you out of the game. You are free to choose a break period before starting a new session.
Active ImmediatelyXcom2's forced break option lets you suspend account access for 24 hours, 72 hours, or 7 days. During this period, you won't be able to log in or make any deposits. This is the right step to take if you feel you need some time to clear your head.
Enforced ImmediatelyIf you need a longer break, xcom2 offers account suspension options of up to 6 months or a permanent exclusion. All suspension requests are processed immediately, and you will not receive any promotions or marketing communications from xcom2 during that period.
Enforced ImmediatelyAccess a full record of your gaming activity — including total MYR deposits, total withdrawals, wins and losses summary, and time spent playing — directly from your xcom2 account panel. This transparency helps you assess your own gaming habits objectively and honestly.
Free AccessTo activate any xcom2 Responsible Gaming control tool, log in to your account and navigate to "Account Settings" followed by "Responsible Gaming Controls". If you experience any difficulty, contact the xcom2 support team via live chat or our official WhatsApp and we will help you activate it in under 5 minutes.
Answer the following questions honestly. If you answer "Yes" to three or more, xcom2 encourages you to speak with our support team or seek appropriate professional help. There is no judgment or penalty — we are here to help.
Have you ever felt the need to play with increasingly larger amounts of money in order to achieve the same level of excitement you felt when you first started playing?
Have you ever tried to stop or cut back on gambling but found yourself unable to do so, even when you genuinely wanted to?
Has your gaming activity ever caused problems or conflict with family members, a partner or close friends?
Have you ever borrowed money — from family, friends, or anyone else — specifically to fund your online gaming?
Do you frequently think about gaming while going about your daily activities and find it difficult to focus on what you need to do?
Have you ever played to cope with feelings of sadness, loneliness, stress, or personal problems — rather than purely for fun or entertainment?
If you or someone you know needs support related to Responsible Gaming, follow these simple steps. xcom2 is committed to helping you.
The hardest yet most important step is acknowledging that a problem exists. This is not a sign of weakness — it is a sign of remarkable courage and self-awareness. Do not wait for the situation to worsen before taking action.
Contact the xcom2 support team via live chat, official WhatsApp, or email at [email protected] and let us know you need assistance with Responsible Gaming. We will help you activate the appropriate control tools or process an account suspension if needed — in under 10 minutes.
Together with the xcom2 support team, choose the control tool that best suits your situation — whether an RM deposit limit, a playing time limit, a mandatory break or a long-term account suspension. All tools can be activated immediately with no complicated process involved.
Share your situation with a family member or trusted friend. Support from loved ones is one of the most important factors in the recovery process. Don't carry this burden alone — there are people around you who are ready to listen and help.
If gambling has seriously affected your finances, relationships or mental health, xcom2 encourages you to seek help from a qualified counsellor or mental health professional. Reaching out for professional support is both a wise and courageous decision.
Responsible Gaming is not solely the player's responsibility — it is also xcom2's responsibility as an entertainment platform that cares for the well-being of our Malaysian player community.
Answers to the most frequently asked questions by xcom2 players regarding our platform's Responsible Gaming policies and tools.
This Responsible Gaming Policy should be read alongside xcom2's other policy documents for a complete picture of our commitment to players in Malaysia.
Read the xcom2 Terms & Conditions to understand the rules and your responsibilities as a member of our online entertainment platform.
Read Terms & ConditionsLearn how xcom2 protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Read the Privacy PolicyLearn more about xcom2's mission, vision and core values as Malaysia's trusted online entertainment platform.
About UsXcom2 delivers the best slots, Live Casino and fishing game entertainment experience in Malaysia — with the assurance that your well-being is always our top priority. Register today, make use of the control tools we provide, and play with full enjoyment, safety and responsibility.